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Membership Information
Home : Membership Information

TERMS OF MEMBERSHIP

The term of membership will continue until stopped in accordance with this Agreement. The membership could be suspended or stopped only in the event of a move out of the area and medical reasons. A medical reason (condition) preventing physical activity has to be defined by a physician in the form of a written note starting the medical condition.

NOTICES

Customer’s Right to Cancel

1.  You may cancel this Agreement (contract) by sending a written notice to The MAC before midnight of the third business day after you sign the Agreement.  This notice must be hand delivered to The MAC or sent registered mail to Monroe Athletic Club, 3801 Chauvin Lane, Monroe, LA 71201.  Within 15 days of receipt of this notice, The MAC shall return any payments made and any note executed the customer in connection with the contract.  If you use The MAC’s facilities or services, The MAC may charge you a reasonable fee.  This right of cancellation shall affect only the financial obligations under the contract and the customer’s right to use The MAC’s facilities.

2.  Cancellation of membership (after the contract expiration) requires Member to send notice of cancellation in writing to The MAC 30 days in advance.  This notice may be hand delivered to The MAC or mailed to Monroe Athletic Club, 3801 Chauvin Lane, Monroe LA 71201.

Privacy Policy                                                                                                                                                                                           This privacy policy sets out how Monroe Athletic Club, LLC. uses and protects any information that you give Monroe Athletic Club, LLC. when you use this website. Monroe Athletic Club, LLC. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  Monroe Athletic Club, LLC. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/13/2015. What we collect - We may collect the following information: 

  • ·   Name and job title.
  • ·   Contact information including email address.
  • ·   Demographic information such as postcode, preferences and interests.
  • ·   Other information relevant to customer surveys and/or offers.  
  • ·   What we do with the information we gather we require this information to understand your needs and provide you with a better service, and in particular for the following reasons:  Internal record keeping. 
  • ·   We may use the information to improve our products and services. 
  • ·   We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • ·   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. 
  • ·   We may use the information to customize the website according to your interests. 
  • ·   We may provide your information to our third party partners for marketing or promotional purposes. 
  • ·   We will never sell your information.  

Security                                                                                                                                                                                                           We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  How we use cookies? A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites - Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

FAQ’s

What are the MAC hours?

Monday-Thursday 5:00am-9:00pm

Friday 5:00am-8:00pm

Saturday & Sunday 8:00am-7:00pm

What are the Little MAC (childcare) hours?

Monday-Thursday 8:00am- 12:00pm & 3:30pm-7:30pm

Friday & Saturday 8:00am-12:00pm

Sunday  Closed

What are the MAC Shack & Pool Hours?

The MAC Shack and Pool are currently closed for the Fall and Winter months.

How do I become a MAC Member?

There are two simple ways that an individual can join the MAC.  Call (318) 387-2352 ext.201 or visit the club at 3801 Chauvin Lane.

Do my kids have to be on the membership in order to have use of the facility?

Yes, all children that plans on using the MAC facilities such as the Little MAC, swimming pool etc. have to be on the membership.

Do I have to be a member for Personal Training or to take swimming or tennis lessons?

Yes, personal training, tennis lessons and swimming lessons are for MAC members only.

Is there someone that can get me started on an exercise program?

Yes, all new members receive a complimentary fitness assessment and orientation.

How do I make a fitness assessment appointment?

You can make an appointment the day you sign up at the front desk or you can call 387-2352 and do it by phone or online.

What will I need to wear for my assessment?

Comfortable clothing and any form of an athletic shoe.

How long is a fitness assessment?

They normally will last for about an hour.

How do I obtain a Personal Trainer?

You can contact the MAC at 387-2352 or fitness@monroeathleticclub.com and we will help you find a Personal Trainer that fits your needs.

Are Group Exercise Classes included in the membership?

Yes, all group exercise classes are included in your monthly dues.

Do I need to bring anything to the classes?

The MAC supplies all the equipment needed for the classes.  If you have your own yoga or Pilates mat the feel free to bring them.

What billing options does the MAC offer?

You can pay your bill by receiving a monthly statement, automatic withdrawal or pay online.

When are the statements issued?

The statements go out on the 1st of each month for that month and are due by the 20th day of the month.

How do I get set up on automatic withdrawal?

You can contact member services at 387-2352 ext. 201 or membership@monroeathleticcub.com.

How do I pay online?

Click on "Member Services" on the homepage and log in with your user name and password. If you need a user name and password contact the Membership Director at membership@monroeathleticclub.com

How do I make changes to my account?

Click on "Member Services" on the homepage and log in with your user name and password. If you need a user name and password contact the Membership Director at membership@monroeathleticclub.com